Refund Policy
Effective Date:17/07/2024
At NEW FANTASY, we strive to provide a fair and transparent gaming experience. This Refund Policy outlines the conditions under which refunds may be issued and the process for requesting a refund. Please read this policy carefully before using our services.
1. General Refund Conditions
- No Refunds on Contest Entries: All entry fees for contests are final and non-refundable unless otherwise specified in the contest rules.
- Exceptional Circumstances: Refunds may be considered under exceptional circumstances, such as technical issues or unauthorized transactions. Each refund request will be reviewed on a case-by-case basis.
2. Refund Eligibility
You may be eligible for a refund under the following conditions:
Technical Issues
- System Errors: If a technical error occurs on our platform that affects your participation in a contest, you may be eligible for a refund of the entry fee.
- Incomplete Transactions: If a deposit or withdrawal transaction fails due to a technical issue, any debited amount will be refunded.
Unauthorized Transactions
- Unauthorized Charges: If you notice any unauthorized transactions on your account, you must notify us immediately. We will investigate the matter and may issue a refund if the transaction is found to be unauthorized.
3. Refund Process
To request a refund, follow these steps:
Contact Customer Support
Provide Necessary Information
- User Details: Include your username, email address, and contact information.
- Transaction Details: Provide the date, amount, and description of the transaction for which you are requesting a refund.
- Reason for Refund: Clearly explain the reason for your refund request and any supporting evidence, such as screenshots or error messages.
4. Refund Review and Approval
- Review Process: Our customer support team will review your refund request and may contact you for additional information.
- Approval Criteria: Refund requests will be evaluated based on the provided information and our refund policy criteria.
- Decision Notification: You will be notified of the decision via email or your preferred contact method within [specified time frame, e.g., 7 business days].
5. Refund Issuance
- Refund Method: Approved refunds will be issued using the original payment method. If this is not possible, an alternative method may be arranged.
- Processing Time: Refund processing times may vary depending on the payment method. Typically, refunds are processed within [specified time frame, e.g., 5-10 business days].
6. Disputes and Chargebacks
- Dispute Resolution: If you are not satisfied with the outcome of your refund request, you may escalate the matter by contacting our customer support supervisor.
- Chargebacks: Initiating a chargeback without first contacting us to resolve the issue may result in the suspension or termination of your account. We encourage you to contact us directly to address any concerns.
7. Changes to Refund Policy
We may update this Refund Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date. It is your responsibility to review this policy periodically for any changes.
8. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at:
Thank you for choosing NEW FANTASY. We are committed to providing a fair and enjoyable gaming experience.